Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from villagehomeandliving.com.au (the “site).

Protecting your privacy is very important to Village Home & Living. We respect your privacy and comply with Australia National Privacy Principles and all laws relating to the collection, use and dissemination of personal information.

Personal Information We Collect

When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies: 

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information?

Village Home & Living only collects information about you to help us provide you with the best customer service. For those services which require subscription, we will store your details supplied for future communications. Your information is only used internally by Village Home & Living for the delivery of requested services and is never sold or shared with third parties.

Information produced through our online contact form is sent to us directly via email and is not stored elsewhere. Your personal details will be handled confidentially and only exist in our possession while we are processing your requests.

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

– Communicate with you; 

– Screen our orders for potential risk or fraud; and 

– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

Sharing Your Personal Information

We use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

External Websites 

Village Home & Living does not generally provide links to other websites, but in the event that we may, Village Home & Living take no responsibility for the context of external websites. Village Home & Living does not control these websites or their privacy policies. Any information that you give to third parties is not covered by our privacy policy. It is your responsibility to review the policy on their site. Should any third party share information with us about you, that sharing is generated by that third parties privacy policy.

Your Rights 

You are not obliged to give Village Home & Living any of your personal information which may be requested in our communications or correspondence with you. However, without that information we may not be able to process your request for our services.

We do our best to ensure that all information we hold about you is correct, accurate, complete and up to date. It is therefore important that you promptly notify us if there are any changes to your personal information.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or residence, or you have given us your consent to allow any of your minor dependents to use this site. 

Data Retention 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Changes 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

Contact us 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at sales@villagehomeandliving.com.au or by mail using the details provided below: 

Village Home & Living

[Re: Privacy Compliance Officer] 

Village Home & Living, 1029 Mt Alexander Road, Essendon, VIC 3040, Australia